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Associate Manager, Insights & Experience

Job Description

Continuum Clinical, a part of Blue Chip Worldwide, is a global clinical trial enrollment company. We have more than twenty-five years of experience working with life sciences and pharmaceutical companies to deliver integrated marketing campaigns for clinical trial enrollment and retention. We prioritize data-driven strategy and creative thinking across disciplines including creative concept testing, insights gathering, patient advocacy, performance metrics, and data analytics.

We exist to give incredible people opportunity to make a difference.

Core Values
• Collaborative
• Genuine
• Kind & Compassionate
• Pride of Ownership & Accountability

Job Summary
The Associate Manager, Insights & Experience is a Full-Time role reporting to the Senior Manager, Insights & Experience. This person is responsible for leading all aspects of social intelligence secondary research projects and associated new business proposals at Continuum Clinical. This person supports the Senior Manager and Chief Insights & Experience Officer in all aspects of quantitative and qualitative market research projects. The underlying objective across all research methodologies is to unearth insights into specific patient populations to inform clinical trial enrollment campaigns.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Demonstrate the mission, vision, values, and culture principles of Blue Chip Worldwide
• Responsible for leading social intelligence projects for existing programs and new business proposals; clearly defines the social intelligence initiative and evolves the tools/ capabilities
• Conduct research, analyzes, reports and presents social intelligence research projects internally and to clients
• Manage relationships with social intelligence vendor partners
• Mentor and trains others in the use of social intelligence platform
• Partner closely with Senior Scientific Director to understand study condition and protocol in order to optimize the social intelligence research approach
• Design, programs and analyzes online research projects
• Support CIEO and Senior Manager with project management of qualitative research projects
• Stay abreast of latest demographic and social trends; keeps up with industry developments, client news and provides updates/insights to internal teams
• Lead collaboration with Social/Digital/Content and CC Marketing professionals to unearth new ways to leverage the contribution of the practice to both existing and new clients
• Complies with all corporate and departmental standard operating procedures as well as FDA and other governmental regulations (e.g., IRB, EC)
• Ensure all activities and operations are performed in compliance with regulatory and federal regulations
• Responsible for maintaining up to date weekly time tracking, per the company’s time tracking policy

Continuum Clinical Qualities
To be successful, every Blue Chip Worldwide employee should possess the following qualities:
• Attitude & Commitment – you are a passionate, resourceful and productive achiever that is a pleasure to be around
• Priority Setting – you define clear action steps and manage expectations of others
• Creative Thinking & Problem Solving – you recognize the relevancy of your ideas to the big picture, demonstrate original thinking and make an impact on your team
• Dependability – you are self-motivated to deliver the highest quality work, on time and budget
• Leadership Ability – you take initiative, motivate others and assume accountability for your actions
• Communication – you use organized, constructive communication to facilitate great work

Education, Experience and Certifications
• Bachelor’s Degree (including market research curriculum) from an accredited four-year college or university
• Minimum 1 year of experience conducting human-centric market research
• Experience within a CRO, Biotech, Pharmaceutical, or marketing-communications agency or related experience is a plus 

Math Skills
• Passion for data and analytics
• Ability to understand basic mathematical relationships and formulas
• Ability to understand and employ basic budgeting/forecasting/accounting mathematics

Computer Skills
• Strong Microsoft Word, Excel and PowerPoint skills
• Knowledge/experience with social intelligence software is a plus
• Intermediate level of knowledge of online survey programming is preferred

Continuum Clinical