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Senior Implementation Specialist

Job Description

Continuum Clinical (CC), a part of BC Worldwide, is a global clinical trial enrollment company. With over twenty-five years of experience, Continuum Clinical specializes in providing sponsors and CROs with patient recruitment and retention planning, study and site support, patient recruitment campaigns, patient advocacy and diversity & inclusion services, retention solutions, and reporting and analytics.

We exist to give incredible people opportunity to make a difference.

Core Values
• Collaborative
• Genuine
• Kind & Compassionate
• Pride of Ownership & Accountability

Job Summary
The Senior Implementation Specialist (SrIS) is a Full-Time position that reports to the Associate Director, Technology Implementation. The SrIS liaises with internal teams and outside vendors (often contact centers) to define, implement, and support web-based applications for client projects. Responsibilities include gathering information and writing requirements, coordinating activities between technical staff, conducting user acceptance tests, validating reports and providing post-deployment support. This position works cross-functionally to understand project-specific challenges to develop solutions and mitigate risks. The SrIS may be responsible for managing and developing direct reports.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Demonstrate the mission, vision, values, and culture principles of BC Worldwide
• Coordinate standard and complex product implementation activities related to patient engagement / referral management services including gathering and developing requirements, assisting with integration and conducting UAT of online pre-screeners, referral trackers, and other related technology products. Engage subject matter experts where appropriate (eg, clinical expertise)
• Liaise with Continuum’s technical staff and outside vendors to ensure streamlined data collection into the performance platform (eg,
• Develop test record matrices and validate reports within to ensure accuracy and completeness
• Proactively manage expectations and deliverables; deliver work within timelines and budgets
• Think creatively when presented with unique or complex project challenges; recommend solutions that meet the project goal without sacrificing overall product integrity
• Anticipate project-related risks, independently recommend solutions and collaborate with teams to mitigate risks
• Work collaboratively to resolve project-related issues by providing education and securing alignment across stakeholders
• Establish and approve applicable project-specific vendor SOWs and invoices
• Communicate with Client as needed to provide clarification of product and system; may need to attend client calls and in-person client meetings
• Develop instruction guides for product users
• Lead employee training of product; play a supportive role in training of external users
• Understand and advocate for quality data practices
• Effectively manage multiple projects at once, using strong organizational skills and accurate attention to detail
• Contribute to departmental process development; lead initiatives when applicable
• Maintain a collaborative work style to encourage maximum contribution from all team members
• Comply with all corporate and departmental standard operating procedures as well as FDA and other governmental regulations (e.g., IRB, EC)
• Ensure all activities and operations are performed in compliance with regulatory and federal regulations
• Responsible for maintaining up to date weekly time tracking, per the Agency’s time tracking policy
• Mangers are responsible for ensuring that your direct reports maintain up to date weekly time tracking, per the Agency’s time tracking policy
• Must be able to attend in-person client meetings
• Flexible hours may be required to accommodate global clients
• Must be able to travel occasionally overnight and on weekends

Continuum Clinical Qualities
To be successful, every BC Worldwide employee should possess the following qualities:
• Attitude & Commitment – you are a passionate, resourceful and productive achiever that is a pleasure to be around
• Priority Setting – you define clear action steps and manage expectations of others
• Creative Thinking & Problem Solving – you recognize the relevancy of your ideas to the big picture, demonstrate original thinking and make an impact on your team
• Dependability – you are self-motivated to deliver the highest quality work, on time and budget
• Leadership Ability – you take initiative, motivate others and assume accountability for your actions
• Communication – you use organized, constructive communication to facilitate great work

Education, Experience and Certifications
• Education: Bachelor’s Degree from an accredited four-year college or university preferred
• Experience: 5-7 years’ experience in web technologies specifically in marketing industry preferred
• Additional Experience: At least 3 years’ experience in lead generation programs and/or call center operations preferred

Continuum Clinical